Terms of Service
Who you are contracting with. The Tradellen platform is operated by Tradellen LLC, a limited liability company. "Tradellen" is the brand name of the product; Tradellen LLC is the legal entity that provides the Service and is your counterparty under these Terms. In these Terms, "Tradellen," "we," "us," and "our" mean Tradellen LLC.
These Terms of Service ("Terms") govern your access to and use of the website, applications, and services operated by Tradellen LLC under the Tradellen brand (collectively, the "Service"). By creating an account or using the Service, you enter into a binding agreement with Tradellen LLC. If you do not agree, do not use the Service.
1. The Service
Tradellen LLC provides an all-in-one field service management platform for field service businesses, including scheduling, dispatch, estimates, invoices, payments, customer management, messaging, and a 24/7 AI receptionist that answers calls and books appointments. We may add, change, or remove features over time.
2. Accounts
- You must provide accurate information and keep your account credentials secure.
- You are responsible for all activity under your account and for your team members' use of the Service.
- You must be at least 18 years old and authorized to act on behalf of your business. If you accept these Terms on behalf of a company, you represent that you have authority to bind it.
3. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In summary, you agree not to use the Service to:
- Violate any law, including telemarketing, calling, texting, and consent laws (such as the TCPA and applicable A2P messaging rules).
- Send spam or messages to recipients who have not consented to be contacted.
- Infringe others' rights, transmit malware, or attempt to disrupt or gain unauthorized access to the Service.
You are solely responsible for obtaining any consents required to record calls and to contact your customers by phone, SMS, or email.
4. Customer communications
The Service sends communications you configure or trigger, including confirmations, reminders, and dispatch notifications, to you, your team, and your customers. You are responsible for the content of those communications and for honoring opt-out requests. Messaging practices are described in our SMS Terms.
5. Third-party integrations
If you connect third-party services (such as Google or QuickBooks), your use of those services is governed by their own terms. We are not responsible for third-party services, and your connection of them authorizes Tradellen LLC to exchange data with them to provide the features you enable. The vendors we use to operate the Service are listed on our Subprocessors page.
6. Fees & billing
- Paid plans are billed in advance on a recurring basis through our payment processor. Trials, if offered, convert to paid unless cancelled before the trial ends.
- You authorize Tradellen LLC to charge your payment method for applicable fees and taxes.
- Subscription charges and receipts are issued by Tradellen LLC. Invoices you issue to your own customers through the Service are your documents, issued by your business, not by Tradellen LLC.
- Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
7. Your data
You retain ownership of the data you submit. You grant Tradellen LLC a limited license to host, process, and transmit that data to operate and improve the Service, as described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum applies and forms part of these Terms.
8. Service availability
We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. The Service may rely on third-party telephony, messaging, and hosting providers whose availability is outside our control. Our security practices are described on our Security Accessibility page.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADELLEN LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
11. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or the Acceptable Use Policy, or use the Service in a way that risks harm to us, our providers, or others. Upon termination, your right to use the Service ends. Export and deletion of your data after termination are described in the Privacy Policy.
12. Assignment
You may not assign these Terms without our written consent. Tradellen LLC may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets. A change in our corporate form or name does not alter your rights under these Terms.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and version above and, where appropriate, provide notice in the app or ask you to accept the updated Terms. Continued use after changes take effect constitutes acceptance.
14. Entire agreement
These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and SMS Terms, are the entire agreement between you and Tradellen LLC regarding the Service. If any provision is held unenforceable, the remainder stays in effect.
15. Contact
Questions about these Terms, or legal notices to Tradellen LLC: hello@tradellen.com.