Acceptable Use Policy

Tradellen puts a phone number, an SMS channel, an email sender, and an AI voice agent in your hands. Those are exactly the tools that abuse runs on, and abuse from one account damages deliverability and carrier standing for everyone on the platform. This policy exists so the rules are stated plainly rather than discovered during a suspension.

1. Communications and consent

You are responsible for having a lawful basis to contact every person you contact through the Service. You may not:

• Send calls, texts, or email to people who have not consented to be contacted by your business, or who have opted out.
• Upload or message purchased, scraped, rented, or otherwise third-party-sourced contact lists.
• Ignore, delay, or route around an opt-out. STOP and HELP must work, and unsubscribe requests must be honored promptly.
• Send messages that misidentify the sender, use a misleading subject line, or disguise which business the message is from.
• Use the Service for lead generation, cold outreach, political messaging, or any campaign to recipients who are not your customers or prospects who contacted you.
• Send content in categories carriers prohibit, including messages relating to illegal substances, firearms sales, gambling, high-risk financial offers, or adult content.

Applicable law includes the TCPA, CAN-SPAM, state telemarketing and recording statutes, and carrier A2P 10DLC rules. Where a jurisdiction requires all-party consent to record a call, obtaining it is your responsibility; the AI receptionist plays a recording disclosure at the start of each call, but that disclosure is not a substitute for consent you are separately required to obtain.

2. Phone numbers and the AI receptionist

• Do not use a number you are not authorized to use, and do not misrepresent the identity of the business the AI answers as.
• Do not configure the AI agent to impersonate a person in a way that deceives the caller about speaking with an automated system.
• Do not use the Service to place bulk outbound calls, robocalls, or voice broadcasts.

3. Content and conduct

• No unlawful, fraudulent, deceptive, harassing, hateful, or threatening content.
• No infringement of intellectual property, privacy, or publicity rights.
• No malware, phishing, or content designed to harvest credentials.
• No use of the Service to store or transmit categories of sensitive data it is not built for — in particular protected health information subject to HIPAA, full payment card numbers, or government identification numbers. Tradellen LLC does not offer a BAA and the Service is not designed for these categories.

4. Platform integrity

• No probing, scanning, or penetration testing of the Service without our prior written permission.
• No attempts to access another account's data, to bypass tenant isolation, rate limits, quotas, or entitlement checks, or to circumvent authentication.
• No automated scraping of the Service, no reselling access, and no sharing credentials outside your business.
• No use of the Service, or its AI features, to build or train a competing product.
• No deliberate load that degrades the Service for others.

5. AI features

The Service uses AI models to summarize calls, draft text, and suggest prices. Output can be wrong. You are responsible for reviewing AI-generated content before it is sent to a customer or relied on for a commercial decision, and you may not present AI output as professional advice — legal, medical, financial, or engineering — to anyone.

6. Enforcement

We would rather warn you than suspend you, and for a first, non-egregious issue we normally will. But where a violation is causing active harm — carrier complaints, a spam run, fraud, or a threat to platform security — we may suspend sending, suspend the account, or terminate it without prior notice. Where we can, we will tell you what triggered the action and what would resolve it.

Automated abuse controls also apply: per-account daily send quotas, rate limits, and AI spend caps operate regardless of intent, and hitting them will pause the affected feature rather than silently drop your messages.

7. Reporting abuse

To report abuse of the Service, including unwanted messages sent through it, contact Tradellen LLC at hello@tradellen.com. Include the sending number or address and, if possible, the message. If you received an unwanted text, replying STOP stops it immediately and is recorded.

8. Changes

We may update this policy as law, carrier rules, and abuse patterns change. Material changes are reflected in the version above and, where they change what you have agreed to, in a new version of the Terms of Service.